Currently at Bank of America, leading teams launching new financial products, reimagining account opening, and bridging “I want this” to “I’m doing this” moments.
In general, excited to direct a team of designers, strategists, and big thinkers to make a vision become a reality, delivering on a mission-driven strategy roadmap & making sure it’s an experience that works for real people with real-world problems. Ask me about what makes people feel confident, able to make informed decisions (whether it’s about a bank, insurance, or HIV medication product), and what gets a cross-disciplinary team over the finish line.
I lead teams that
Connect dots between design & business
Design works best when it establishes a strategic focus across user, business, and technical constraints, and sets a direction diverse teams embrace.
This means asking the right questions.
Upskill in craft up and down the double diamond
Designers come from all different corners of the creative world - which means a rich set of inspirations and motivations to harness, and requires setting a clear bar for craft.
Design for all
I believe in the imperative to do good - and that requires a lot of assumptions-catching, both by team members while initially creating things as well as an automated, integrated feedback loop to ensure continuous improvement.
